Best Buy National Repair Techs Routinely Search Customer Devices, Act as “Paid Informers” for FBI

 

Gaius Publius: Best Buy National Repair Techs Routinely Search Customer Devices, Act as “Paid Informers” for FBI

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Yves here. There is an additional layer to this ugly picture. I have whistleblowers as contacts, and one is particularly technology savvy. He has long been above-board in how he conducts his personal and business affairs. His big worry has been that it is not hard to plant information on devices.

By Gaius Publius, a professional writer living on the West Coast of the United States and frequent contributor to DownWithTyranny, digby, Truthout, and Naked Capitalism. Follow him on Twitter @Gaius_Publius, Tumblr and Facebook. GP article archive  here. Originally published at DownWithTyranny

Did you know that Best Buy’s central computer repair facility — their so-called “Geek Squad” — contains at least three employees who are also regular informers for the FBI? And that these employees routinely search through computers and other devices that Best Buy customers send in for repair? And when they find something they think the FBI would be interested in, they turn over the information for rewards of up to $500?

That’s a sideline business you probably didn’t imagine existed — outside of the old Soviet Union or communist East Germany.

I want to look briefly at two aspects of this — first, the story itself (it’s chilling) and second, its implications.

The Story — Best Buy Repair Techs Routinely Inform on Their Computer Repair Customers to the FBI

Let’s look first at the story via the OC Weekly in Orange County, California. Note, as you read, the use of phrases like “FBI informant” and “paid FBI informant.” We’ll also look at other versions of this story. In all versions, Best Buy repair employees routinely search customers’ computers for information they can sell to the FBI, and get paid if the FBI wants the info.

In the FBI-centered versions, the Best Buy employees act on their own and get paid as “honest citizens,” as it were, merely offering tips, even though this practice seems to be routine. For the FBI, the fact that the same employees frequently offer tips for which they get paid doesn’t make them “paid informers” in the sense that a regular street snitch regularly sells tips to cops.

For the Best Buy customer in question, that’s a distinction without a difference. But you’ll see that distinction made in articles about this incident, depending on whose side the writer seems to favor.

Now to the OC Weekly‘s write-up by R. Scott Moxley (h/t reddit user Spacewoman3, posting in the valuable link source r/WayOfTheBern; emphasis mine):

[Dr. Mark A.] Rettenmaier is a prominent Orange County physician and surgeon who had no idea that a Nov. 1, 2011, trip to a Mission Viejo Best Buy would jeopardize his freedom and eventually raise concerns about, at a minimum, FBI competency or, at worst, corruption. Unable to boot his HP Pavilion desktop computer, he sought the assistance of the store’s Geek Squad. At the time, nobody knew the company’s repair technicians routinely searched customers’ devices for files that could earn them $500 windfalls as FBI informants. This case produced that national revelation.

According to court records, Geek Squad technician John “Trey” Westphal, an FBI informant, reported he accidentally [sic] located on Rettenmaier’s computer an image of “a fully nude, white prepubescent female on her hands and knees on a bed, with a brown choker-type collar around her neck.” Westphal notified his boss, Justin Meade, also an FBI informant, who alerted colleague Randall Ratliff, another FBI informant at Best Buy, as well as the FBI. Claiming the image met the definition of child pornography and was tied to a series of illicit pictures known as the “Jenny” shots, agent Tracey Riley seized the hard drive…..More Here

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